I. Booking Request

  1. Your request will be answered within a maximum of twenty-four hours, informing you of our availability.
  2. In confirmation of availability will indicate the deadline for payment.
  3. No response via email would appreciate that you contact our office by telephone
  4. To request a reservation is required to provide us the following information:
    • The full names of people who will be housed.
    • Nationality.
    • Arrival and departure.
    • Time of arrival and departure.
    • Name of the person or company requesting the reservation.
    • Name the type of room to book:
      • Large Double with Terrace
      • Large Double with Balcony
      • Large Double
      • Small Double A
      • Small Double B
      • Classic Double Standard A
      • Classic Double Standard B
      • Standard Double
      • 3-Bedroom Bungalow with Balcony
      • 2-Bedroom Bungalow with Balcony
      • 2-Bedroom Bungalow with Terrace
    • If you book additional beds and / or cribs confirm the number of them.
  5. It is important that the person requesting the reservation take strict control of the state of the same, taking into account the time allowed for payment, changes or cancellations.

II. Modifications

  1. These can be made until 15 days before the date of entry.

III. Cancellations

  1. Up to 30 days before arrival date: No charge.
  2. Up to 15 days before the date of admission: 50% Penalty.
  3. Up to 8 days before the date of admission: 75% Penalty.
  4. Up to 1 day before arrival date: 100% Penalty.
  5. These penalties do not include VAT in the case of Peruvian guests.
  6. Cancellations during high season such as Easter, Independence Day, Christmas and New Year holiday or other short or long, will produce a total charge of reservation, unless that is made by at least 45 days in advance.
  7. But it is also possible to use the night or nights booked in high season or holiday within a maximum of 3 months, following confirmation of a new reservation made at least 7 days in advance and with knowledge that is subject to availability the hotel and will be entitled to exchange it for another holiday.

IV. Considerations

  1. If no payment within the time limit, the company may have reserved rooms.
  2. Cancellations meet deadlines specified above and according to the reservation policy, the company reserves the right to dispose of rooms requested.
  3. It should be noted that after the deadline to make changes, partial or total cancellations will not be accepted and enforced the penalties mentioned above.
  4. For No Shows are charged 100% of the reserved rooms.
  5. In order to provide better service is good to include the following:
    • nationality.
    • Language.
    • Date of birth.
    • Occupation and / or profession.
    • Indicate if you have dietary restrictions and medical information attached if necessary.
  6. If the guest has to leave the hotel before the end of your stay, it is considered as cancellation and no refunds apply.
  7. Any dispute or billing error must be communicated in writing to reservas@laposadadeloscondores.comno later than 7 days after the service. Otherwise, the claim will not be accepted.
  8. A reservation made with an open date will be valid only for 6 months, then after this time no refund will be no possibility of using this night (s) to another date

V. Payments

    1. 100% of the reservation must be paid until 30 days before the date of entry.
    2. 100% of the reservation must be paid up to 3 nights.
    3. 50% of the reservation must be paid out of 4 nights.
  1. After making the bank deposit, please send a voucher or proof of bank transfer to our email:reservas@laposadadeloscondores.com or communicate by phone the operation date and number, use the next phone: 358 2600 or 358 1030.
  2. For payments made reservations for holidays or special festivities, they must be paid in full regardless of the number of nights.